Returns
We currently do not offer returns or exchanges. Due to the nature of our business and our commitment to minimizing waste and shipping-related emissions, all sales are considered final.

Damaged or Faulty Items
If you receive an item that is damaged or defective upon arrival, you may request a refund. To be eligible for a refund:

• The issue must be reported to us via email within 7 calendar days of receiving the shipment.

• You must provide your order number, clear photographs of the item(s), and a description of the issue.

• Shineys reserves the right to assess the condition and validity of the claim.

Approved Refunds
If your claim is approved, we will issue a refund for the affected item and its proportionate share of the shipping cost. Refunds will be processed to the original payment method within 5–10 business days.

Refund Exclusions
Refunds will not be granted for:

• Items reported after the 7-day period

• Items that have been worn, altered, or damaged post-delivery

• Customer error in ordering (e.g. incorrect item or size)

Shipping Costs on Approved Refunds
Only the portion of shipping cost directly attributable to the faulty item will be refunded. We do not refund full shipping costs unless the entire shipment is deemed defective.

Contact Us
To initiate a refund request or inquire about product issues, please email us at hello@shopshineys.com